Virtual Tour FAQ | All Your Questions Answered

Viewora is a Kenya-based SaaS platform that lets you create, host, and share professional 360° interactive virtual tours. It is the leading virtual tour platform in East Africa, serving real estate agents, Airbnb hosts, hotels, car dealerships, schools, gyms, hospitals, and tourism operators.

A 360° virtual tour is an immersive, interactive walkthrough of a real physical space. Viewers can look in every direction, navigate between rooms, and zoom into details — all from their smartphone, tablet, or computer. Unlike a video, viewers control where they look and where they go.

Yes. Viewora is founded in Nairobi and built for the African market. Tours are optimized for Safaricom, Airtel, and Telkom mobile networks, pricing is in Kenyan Shillings (KES), and the platform is designed for the specific needs of Kenyan real estate, hospitality, and business sectors.

You can have your first virtual tour live within minutes of uploading your 360° images. The capture (photography) process typically takes 1–3 hours depending on the size of your space. Viewora's editor allows you to connect rooms and publish immediately after upload.

No. Viewora tours are entirely web-based. Anyone you share the link with can view your tour instantly in their mobile browser or on any computer — no app download, no account required.

Viewora is entirely browser-based — there is no app to install for either creators or viewers. The platform is built mobile-first, so it works seamlessly on any iOS or Android device through the browser, including full gyroscope navigation support.

Yes. Professional 360° photo shoots are available as an add-on on the Basic and Plus plans, and are included monthly on the Pro and Elite plans. Pro includes one shoot per month and Elite includes three shoots per month — making it easy to get production-quality panoramas without sourcing your own photographer.

Plans start at KES 1,500/month and go up to KES 18,000/month for enterprise. All plans are billed in Kenyan Shillings via Paystack. Visit our pricing page for current rates.

Yes. Viewora offers both monthly and yearly billing. Yearly plans include approximately 20% savings compared to monthly billing. Payments are processed securely by Paystack in KES.

Viewora accepts M-Pesa, Visa, Mastercard, and other cards through Paystack. M-Pesa support makes it easy for Kenyan businesses to subscribe and pay locally without the need for a credit card.

Yes. Viewora subscriptions can be cancelled at any time from your billing settings. You will retain access to your plan features until the end of your current billing period. No long-term contracts or cancellation fees.

The number of active tours depends on your plan: Basic allows 2 active tours, Plus allows 15, Pro allows 40, and Elite allows 120. You can also purchase additional tour slots as an add-on on any paid plan.

Storage per plan: Basic includes 2 GB, Plus includes 8 GB, Pro includes 20 GB with priority hosting, and Elite includes 50 GB. Storage covers all your uploaded panoramic images across active and archived tours.

Viewora is compatible with any 360° camera that produces equirectangular panoramic images. Popular compatible cameras include Ricoh Theta, Insta360, GoPro MAX, and Samsung Gear 360. You can also use Viewora's mobile capture feature on supported smartphones.

Yes. Viewora is built mobile-first. Tours load fast on 3G and 4G connections and support full gyroscope navigation on iOS and Android devices. Your viewers can experience immersive 360° tours directly in their mobile browser without any app installation.

Yes. Every Viewora tour comes with an embed code that you can paste into any website, property listing page, or landing page. Tours are also shareable via direct link for WhatsApp, email, and social media.

Viewora supports high-resolution panoramic uploads up to 8K resolution. This ensures that every detail of your space is crystal clear when zoomed in — tiles, fixtures, finishes, and features remain sharp at any magnification level.

Yes. Viewora's editor allows you to add interactive hotspots anywhere in your tour. Hotspots can display text, images, prices, links to floor plans, contact forms, and more — turning your tour into a full marketing asset.

Yes. The Elite plan includes team accounts, allowing multiple users to create, edit, and manage tours under a single subscription. This is ideal for agencies, property management companies, and hotel groups managing a large portfolio of spaces.

Yes. The Pro plan includes a multi-space dashboard and project/apartment mode, giving you a centralised view of all your spaces and tours. This is particularly useful for property developers and real estate agencies managing listings across multiple locations.

Kenyan real estate agents use Viewora to give buyers and renters a full property inspection remotely. This pre-qualifies enquiries, eliminates wasted site visits, reaches diaspora buyers, and significantly reduces the average time-to-sale. See our real estate virtual tours page.

Yes. Airbnb hosts share their Viewora tour link in their listing description or send it directly to enquiring guests on WhatsApp. Hosts in Nairobi, Mombasa, and Diani consistently report more bookings and fewer negative reviews after implementing virtual tours.

Yes. Hotels use Viewora tours on their own website to reduce OTA dependency and drive direct bookings. When a guest has already toured the property virtually on the hotel's website, they book directly — saving the hotel 15–25% in OTA commission fees.

Yes. Viewora's virtual showroom tours let car buyers inspect every vehicle in 360° detail from their phone. Dealerships in Nairobi report significantly higher conversion rates from physical viewings after buyers have toured vehicles virtually first.

Very much so. Kenyan schools use Viewora campus tours on their admissions pages to attract students from upcountry, the diaspora, and across East Africa. Families that can tour the campus virtually convert to formal applications at a much higher rate than those who only see photos.

Yes. Gyms and fitness centres use Viewora tours on their websites and social media to showcase their equipment, studios, and facilities before a prospect visits. Virtual facility tours remove the hesitation of committing to a membership without seeing the space, and consistently increase membership enquiries.

Yes. Tourism operators use Viewora to create immersive destination previews — lodge rooms, safari camps, beach resorts, and national park viewpoints. Travellers booking high-value safari or coastal holidays are far more confident booking when they can virtually experience the property before paying a deposit.

Yes. The Pro plan and above include Google Street View publishing. This allows your virtual tour to appear directly on Google Maps and Google Search results for your property or business address — significantly increasing organic discovery.

Yes. The Elite plan includes a white-label viewer, allowing you to remove all Viewora branding and replace it with your own logo and identity. This is ideal for agencies, developers, and enterprise clients who want a fully branded experience for their clients.

Yes. The Elite plan includes a custom domain option, so your tours can be hosted under your own domain rather than a Viewora subdomain. This reinforces brand trust and is particularly valuable for agencies presenting tours to their own clients.

Yes. The Plus plan and above include a lead capture button that can be embedded directly within your tour. Visitors can submit their contact details — name, phone, email — without leaving the tour experience, turning passive viewers into active enquiries automatically.

Viewora does not currently offer direct API integrations with CRM tools like Salesforce or HubSpot, or with property booking platforms. However, tours can be embedded via iframe into any website or booking page, and the built-in lead capture forms (Plus plan+) collect enquiry data directly within the tour.