Privacy Policy

Last Updated: October 2023

1. Information We Collect

We collect information you provide directly to us when you create an account, subscribe to our service, or contact support. This includes your name, email address, phone number, and billing address. We also collect the content (images, panoramas) you upload to create virtual tours.

2. How We Store and Protect Your Data

We implement commercially reasonable technical and organizational measures to protect your data. Your data is stored securely on industry-standard cloud infrastructure. We limit access to your personal information to authorized employees and contractors who need it to provide our services.

3. Use of Cookies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are used to maintain your session (keep you logged in) and to analyze how our website is used. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

4. Third-Party Services

We employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf:

• Supabase: Used for secure database storage and authentication.
• Cloudflare: Used for global content delivery, ensuring your virtual tours load quickly worldwide.
• Paystack: Used for payment processing.

5. Payment Data

Crucially, Viewora does not store or process your sensitive payment information (such as credit card numbers). All payment processing is handled securely by our payment gateway provider, Paystack. Their privacy policy and terms govern the collection and use of your payment details.

6. Your Rights Regarding Your Data

You have the right to access, update, or delete the personal information we have on you. If you wish to permanently delete your account and all associated data, you may do so from your account settings or by contacting our support team at support@viewora.com.